Shanghai Consumer Protection Committee to check the authenticity of the mahogany

Mahogany furniture is favored by many consumers because of its solemn color, fine texture and durability. However, the Shanghai Consumer Protection Committee Furniture Professional Office (hereinafter referred to as the Shanghai Consumer Protection Committee Furniture Office) recently launched a special consumption survey activity, which found that the current mahogany furniture sales process has problems such as material fraud, confusion, and non-standard contracts. Seriously infringed on the legitimate rights and interests of consumers, but also affected the healthy development of the mahogany furniture market.

Material is false

The reporter learned from the Furniture Office of the Shanghai Consumer Protection Committee that the consumption survey of the mahogany furniture market lasted for two and a half months, and invited more than 10 senior mahogany experts to check the mahogany furniture for 190 consumers free of charge. A total of 185 sets of furniture were inspected, involving 87 mahogany furniture factories. The survey results show that the overall situation is good, but there are also some mahogany manufacturers in the sales process, there are virtual standard materials, shoddy, misleading consumption and other business practices, causing consumers to be deceived.

Mr. Liang, who lives in Pudong, purchased a set of dining table chairs with a price of 7,000 yuan produced by Changsha Wushi Huaxia Furniture Factory in Jiangsu Province. The price tag was marked as “Myanmar rosewood, raw lacquer craft”, but after inspection by experts, the dining table The material of the chair and the chair are actually "red sandalwood iron beans" which are not at all redwood. In addition, the surface of the furniture is made of chemical paint, not the so-called "raw paint process". Manufacturers admit that materials are false in front of experts and are willing to exchange products for consumers.

In another example, Mr. Zhou, a Shanghai Changshu Redwood Furniture Collection, spent more than 40,000 yuan to purchase furniture such as sofas and round tables, which were marked with mahogany. However, after inspection by experts, these furniture materials were African red pears. Windmill wood can not be called mahogany. In addition, the batch of furniture still has the problem of origin fraud, that is, it is very mature, but it is imported from Guangdong.

Wang Weibin, deputy secretary-general of the Furniture Office of the Shanghai Consumer Protection Committee, said that material fraud is a bad fraud. Unscrupulous businesses deliberately inform consumers of false situations or deliberately conceal the real situation, suspected of defrauding consumers, in accordance with the Consumer Protection Law. The relevant regulations should be doubled.

Label confusion

According to the introduction, according to the national mahogany furniture standard, the material information of mahogany furniture should be marked with the names of eight kinds of mahogany and 33 species of tree species, such as "commodity name: black rosewood, tree species name: Lushi black rosewood". The survey found that a total of 82 sets of mahogany furniture did not indicate the type of redwood and tree species, accounting for about 45% of the total inspection.

Some mahogany furniture factory materials are not standardized, and the problems such as the use of common names and virtual standards are particularly prominent. For example, the 5 bedroom furniture sold by Changshu Integrity Redwood Factory is priced at 70,000 yuan. The factory's nominal material is Burmese rosewood, but the name of the tree is not indicated. The furniture is actually “Bali Dalbergia” by experts.

Senior mahogany experts told reporters that the price of materials varies greatly among different redwood species. For example, the red rosewood category, which is also a redwood, has at least 150,000 yuan/ton of Dalbergia chinensis, and only 25,000 yuan/ton of Barley Dalbergia and A. sinensis. In addition, the price of mahogany furniture in the place of origin and the non-standard place of origin is also very different.

Wang Weibin, deputy secretary-general of the Furniture Office of the Shanghai Consumer Protection Committee, said that the operators who misunderstood the origin of the mahogany materials caused misunderstandings by consumers and were suspected of fraudulently buying consumers. In accordance with the relevant provisions of the Consumer Protection Law, they should also be compensated twice.

Overlord clause

The survey also found that only 63 sets of mahogany furniture used the Shanghai Furniture Sales Contract recommended by the Shanghai Industrial and Commercial Bureau and the Shanghai Consumer Protection Committee. There are 98 sets of mahogany furniture using the manufacturer's self-made order form. The contents of these order forms are not standardized, and some format terms are obviously unfair to consumers. In addition, the phenomenon of invoicing by receipt is also more common.

The reporter learned from the Furniture Office of the Shanghai Consumer Protection Committee that the consumer complaints against the merchants that did not provide the "Furniture Instructions for Use" have shown an increasing trend in recent years. According to the relevant regulations of the state, the sale of furniture must provide the "Guide to the Use of Furniture" to consumers at the same time. This is a mandatory requirement. Any manufacturer engaged in the production and sales of furniture must strictly implement this regulation. The survey found that 80% of mahogany furniture manufacturers did not provide consumers with "Furniture Instructions for Use" when selling products.

Tao Ailian, deputy secretary-general of the Shanghai Consumer Protection Committee, said that in response to the problems found in the consumer survey, relevant mahogany furniture manufacturers have been asked to seriously rectify and reform, and enterprises with serious fraud will be handed over to the administration of industry and commerce. The department conducts investigations.

The reporter learned that in order to better protect the legitimate rights and interests of consumers and maintain the development of the mahogany furniture market, the Shanghai Consumer Protection Committee Furniture Office has published the latest content of the consumer tips for the sale of mahogany furniture should be marked with the name of the product and the name of the tree. The city's mahogany furniture manufacturers are required to post in a prominent position in the sales area of ​​mahogany furniture in their respective stores.

●Common sense

Redwood is divided into 8 categories and 33 tree species.

According to national standards, eight types of materials can be called rosewood: rosewood, rosewood, ebony, striped ebony, red rosewood, wenge, black rosewood and fragrant wood.

The above woods can be subdivided into 33 tree species. For example, red rosewood has seven tree species, such as Barley Dalbergia, A. sinensis, and D. chinensis. Different tree species are distributed in different regions.

●Reminder

Material indicated in the contract

The Consumer Affairs Office of the Shanghai Consumer Protection Committee reminds consumers that when purchasing mahogany furniture, first of all, we must look for reputable brand manufacturers, and sign a standardized "Shanghai Furniture Sales Contract" and "Shanghai Furniture Customized Contract" with the merchants to issue formal Invoices, in the contract and invoice, not only must write the name of the mahogany, but also write the specific tree species name; secondly, the merchant is required to provide the "Furniture Instructions for Use", which must include the implementation of mahogany furniture standards, the use of mahogany materials, "three If the package refuses to provide, the consumer can request a return.

Be wary of 7 kinds of falsification

At present, there are mainly the following methods for the falsification of mahogany furniture: one is to use the wood of similar color and cheap price to pretend to be mahogany, and the fish is mixed with beads. Such as the use of red iron beans to pretend to be red rosewood; the second is to use low-cost rosewood to pretend to be a high-priced mahogany, such as the use of African red sandalwood to impersonate Indian lobular rosewood; the third is to deceive consumers with geographical names, like "Indian rosewood", in fact, not Indian leaflets Red sandalwood, but Asian rosewood that is not a rosewood; Fourth, the use of non-standard names in product identification and sales contracts to avoid liability, such as "black rosewood", "huanghuali", etc.; fifth is the use of materials for local rosewood, but let Consumers pay for the price of the overall rosewood; sixth, add words in front of the name, confuse the audio-visual, "grass pear", "Brazil rose", not redwood; seventh is the use of fake skin, sapwood, mahogany furniture using sapwood The difference from the value of qualified products is even tens of thousands.

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